Starfish Consultancy processes your personal data because you use our services and/or because you provide this data to us yourself. Below is an overview of the personal data we process:

• First and last name
• Address information
• Email address
• Other personal data that you actively provide, for example by creating a profile on this website, in correspondence, and over the phone
• Location data
• Data about your activities on our website
• Internet browser and device type

Our website and/or service does not intend to collect data from website visitors under the age of 16, unless they have permission from a parent or guardian. However, we cannot verify whether a visitor is over 16 years of age. We therefore recommend that parents be involved in their children’s online activities to prevent data about children from being collected without parental consent. If you believe we have collected personal data about a minor without such consent, please contact us at info@starfishconsultancy.be, and we will delete this information.

Starfish Consultancy processes your personal data for the following purposes:

• To send you our newsletter and/or downloads
• To contact you by phone or email if necessary to provide our services
• To allow you to create an account
• Starfish Consultancy analyzes your behavior on the website in order to improve the website and tailor our products and services to your preferences.

Starfish Consultancy does not retain your personal data for longer than is strictly necessary to achieve the purposes for which your data is collected. We apply the following retention periods for the following (categories) of personal data:

(Category) of personal data > 2 years
Personal details > 2 years
Address > 2 years
Etc. > 2 years

Starfish Consultancy discloses information to third parties only when necessary to fulfill our agreement with you or to comply with a legal obligation.

Starfish Consultancy uses functional, analytical, and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet, or smartphone when you first visit this website. Starfish Consultancy uses cookies with a purely technical function. These ensure that the website functions properly and that, for example, your preferred settings are remembered. These cookies are also used to ensure the website works properly and to optimize it. In addition, we place cookies that track your browsing behavior so that we can offer personalized content and advertisements. When you first visited our website, we already informed you about these cookies and asked for your consent to place them. You can opt out of cookies by configuring your web browser so that it no longer stores cookies. You can also delete all information previously stored via your browser settings.

Cookie explanation

Third parties also place cookies on this website. These include, for example, advertisers and/or social media companies. Below is an overview:

Strictly Necessary Cookies

These cookies are essential for navigating the website and using its features. Without these cookies, requested services, such as remembering your login information or the items in your shopping cart, cannot be provided.

Performance Cookies

These cookies collect anonymous information about how people use our website. For example, we use Google Analytics cookies to determine how customers find our website, how they browse or use our website, and what can be improved, such as navigation, the shopping experience, and marketing campaigns. The data stored by these cookies does not contain any personal information that could be used to identify you.

Functional cookies

These cookies remember the choices you make, such as the country from which you are visiting the website, your language preference, and search parameters like size, color, or product line. This information can then be used to provide you with an experience that better aligns with your preferences and to make your visit more targeted and enjoyable. The information collected by these cookies may be anonymized. These cookies cannot track your browsing activity on other websites.

Social Media Cookies

You have the right to access, correct, or delete your personal data. In addition, you have the right to withdraw any consent you may have given for data processing or to object to the processing of your personal data by Starfish Consultancy, and you have the right to data portability. This means that you can submit a request to us to send the personal data we hold about you in a computer file to you or to another organization of your choice. You can send a request to access, correct, or delete your personal data, a request for data portability, or a request to withdraw your consent or object to the processing of your personal data to info@starfishconsultancy.be.

To ensure that the request for access has been made by you, we ask that you include a copy of your ID with the request. In this copy, please black out your passport photo, MRZ (machine-readable zone, the strip of numbers at the bottom of the passport), passport number, and National Registration Number. This is to protect your privacy. We will respond to your request as soon as possible, but no later than four weeks. Starfish Consultancy would also like to inform you that you have the option to file a complaint with the national supervisory authority, the Privacy Commission.

Starfish Consultancy takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unintended disclosure, and unauthorized modification. If you believe your data is not properly secured or there are indications of misuse, please contact our customer service or email us at info@starfishconsultancy.be.